Summary of Qualifactions

Experienced and detailed oriented Professional with superior customer service in Information Technology and Help Desk Special skills in communications. In addition, I work well in a fast paced team environment and skilled in upgrades of systems and migration. I also possess a special skill in organizing complex projects, defining project priorities.

Core Competencies include:

Techical Skills

Work Experience

2011 - PresentOwner / Operator

San Antonio Nerd Herd, San Antonio, TX / Full-time

We offer the same services as "the geek guys" at a 60% difference in price. Our goal is timely and effective help with all of your computing, home theater and car technology needs. Our Techs fix any PC problem. Any make, any model, no matter where you purchased your computer. We guarantee our service. If you're not completely satisfied, we'll do our best to correct the problem - fast and free.

2010 - PresentOwner / Operator

BoerneWire, Boerne, TX / Full-time

We offer the same services as "the geek guys" at a 60% difference in price. Our goal is timely and effective help with all of your computing, home theater and car technology needs. Our Techs fix any PC problem. Any make, any model, no matter where you purchased your computer. We guarantee our service. If you're not completely satisfied, we'll do our best to correct the problem - fast and free.

2009 - PresentCheif Executive Officer

Kalyptek, LLC, Boerne, TX / Full-time

Kalyptek is an award-winning design, advertising, and IT firm servicing the Hill Country for 3 years. We specialize in Developing & Administering Networks, Wireless Networks, Servers, File Servers, Business Class Routing, Print Materials, Graphic Design, Video, Web Design, and Online Creative. Whether working for a national corporation or a small business located around the corner, the team at Kalyptek has only one goal in mind to produce a creative, technical, and exceptional service that delivers you the results.

2008 - 2009 Technology Operations Director

Kalypso, LP, Boerne, TX / Full-time

Proactive, results-focused professional with a history of driving efficiency and excellence of IT organizations for multi-sized companies (start-up through to Fortune 500) across a diverse range of industries. Instrumental in developing and executing strategies that measurably improve quality and customer service. Actively seeks opportunities to lower costs and raise productivity, while advancing efforts to enhance capabilities and support major corporate initiatives. Strong communicator and team builder with a proven ability to lead high-value projects, manage critical change efforts, and contribute to company revenue and growth. While at Kalypso co-founder Bill Poston help me create Kalyptek, LLC.

2007 - 2008Senior Web Developer

Missing Link Inc, San Antonio, TX / Full-time

Web developer experienced in the complete lifecycle of websites and web applications. A web developer that uses a variety of software, programming and markup languages combined with Web design principles to create web sites and web based applications. Skilled in assessment of client needs and requirements. Excellent problem-solving skills with ability to work independently or in team environment. An open-minded, self-motivated, highly organized individual who is eager to continue to grow both personally and professionally.

2005 - 2007Sales & Technical Support

Dell Call Center (Spherion), McGregor, TX / Full-time

Answer incoming sales calls, and Troubleshoot customer's in-home computer-system setup and operations.

2004 - 2005Store Director

Game Crazy, Waco, TX / Full-time

Customer Support & Sales, Store Management

2003 - 2004Technical Support Representative

S2G (Support Services Group), Waco, TX / Full-time

Answer and troubleshoot inbound technical support calls for Rio MP3 players, and ReplayTV DVR's.

2000 - 2003Graphic Artist & Computer Technician

Centurion Design Company, Boerne, TX / Full-time

Education

2003 - 2007Texas State Technical College Waco

Network Security Specialist

The number of security breaches involving sensitive data since 2005 totals almost 262 million according to the Privacy Rights Clearing House. These breaches crossed all sectors, including health care, financial, education, public administration and much more. The economic impact of those hacking and stealing data has now reached into the billions, creating a major problem for nearly every business today. Network security has become a profession all its own, with companies moving it from a lower position to a top priority job. To get in on this evolving technology, you will need the skills and training it takes to counteract those who drain society of vital resources, money and time.

2003 - 2007Texas State Technical College Waco

Computer Networking & Systems Administration

Communications networks of computers and routing devices are no longer luxuries. Today business, government and individuals depend on reliable connections to communication systems that transmit and receive information instantaneously over long distances. Computers, the cornerstones of new communication systems, connect networks that link information through fiber optic, wireless or satellite media.

Troubleshoot network and computer problems. Retrain themselves to adapt to new networking technologies as they emerge; Produce quality work using their acquired knowledge and skills; Use resources to locate and apply information applicable to the job at hand; and Administer to clients' and network users' needs.

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Extra Curricular Activities

Technology Student Association

The mission of the Technology Student Association is to prepare its membership for the challenges of a dynamic world by promoting technological literacy, leadership, and problem solving skills, resulting in personal growth and opportunities.

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